Terms of Service

Effective Date: April 25, 2026  |  Last Updated: April 25, 2026

1. Acceptance of Terms

Welcome to Cafe Rio. These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Cafe Rio ("Company," "we," "us," or "our"), governing your access to and use of the website located at cafess-rio.click (the "Website"), as well as any related services, features, content, online ordering, and applications offered by Cafe Rio (collectively, the "Services").

By accessing, browsing, or otherwise using this Website or our Services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms of Service, as well as our Privacy Policy, which is incorporated herein by reference. Your continued use of the Website constitutes ongoing acceptance of any modifications to these Terms.

If you are using our Services on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms, and in such cases, "you" and "your" shall refer to that entity.

These Terms apply to all visitors, registered users, customers, and any other persons who access or use the Website or Services. You must be at least thirteen (13) years of age to use our Website. If you are under the age of eighteen (18), you must have parental or legal guardian consent to use our Services, particularly for online purchases or account registration.

2. Description of Services

Cafe Rio is a food service establishment operating in the United States. Our Services include, but are not limited to, the following:

• Online Menu Information: We provide detailed information about our food and beverage offerings, including descriptions, ingredients, nutritional information (where available), pricing, and seasonal specials through our Website.
• Online Ordering: We may offer the ability for customers to place orders for pickup or delivery through our Website or integrated third-party platforms. Online ordering is subject to availability and may vary by location.
• Catering Services: We may offer catering services for events, gatherings, corporate functions, and private occasions. Catering orders are subject to separate terms and minimum order requirements.
• Loyalty and Rewards Programs: Where applicable, we may offer loyalty programs, promotional discounts, or reward points to eligible customers, subject to program-specific terms and conditions.
• General Information and Communications: Our Website provides general information about Cafe Rio, including our story, contact details, location information, hours of operation, and news updates.
• Customer Support: We provide customer support services via email, phone, or other available communication channels to assist with inquiries, feedback, and complaints.
• Promotional and Marketing Content: We may publish promotional offers, discount codes, contests, and marketing campaigns through the Website and associated digital channels.

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time, with or without notice, and we shall not be liable to you or any third party for any such modification, suspension, or discontinuation. Availability of specific menu items, pricing, and services may vary and is subject to change without prior notice.

3. User Obligations and Prohibited Activities

3.1 User Obligations

By using our Website and Services, you agree to the following obligations:

• Provide accurate, current, and complete information when registering an account, placing an order, or submitting any form on our Website.
• Maintain the confidentiality of your account credentials and notify us immediately of any unauthorized access or security breach.
• Use the Website and Services only for lawful purposes and in compliance with all applicable federal, state, and local laws and regulations.
• Not engage in any activity that interferes with or disrupts the operation of the Website or the servers and networks connected to it.
• Comply with all applicable food safety guidelines and regulations when handling any food products ordered or received from Cafe Rio.
• Accurately represent yourself and not impersonate any person or entity when using our Services.
• Promptly pay for all orders and services you request in accordance with the applicable payment terms.

3.2 Prohibited Activities

You agree that you will NOT engage in any of the following prohibited activities while using our Website or Services:

• Fraudulent Orders or Transactions: Placing fraudulent, false, or misleading orders, using stolen credit card information, or engaging in any form of payment fraud.
• Unauthorized Access: Attempting to gain unauthorized access to any portion of our Website, servers, databases, or any systems connected to our Website.
• Data Scraping or Mining: Using automated tools, bots, spiders, scrapers, or similar technologies to collect, extract, or compile data from our Website without our prior written consent.
• Harmful Code: Uploading, transmitting, or distributing viruses, malware, spyware, ransomware, Trojan horses, or any other malicious code or software that could damage or disrupt our Website or Services.
• Harassment and Abuse: Engaging in harassment, intimidation, threatening behavior, or abuse of our staff, other customers, or any individual associated with Cafe Rio through our Website or communication channels.
• Intellectual Property Infringement: Reproducing, distributing, modifying, or creating derivative works from any content on our Website without our express written permission.
• Misrepresentation: Making false statements, misrepresenting your identity, or providing false information in any manner that could harm Cafe Rio or its customers.
• Spam and Unsolicited Communications: Using our Website or communication features to send unsolicited emails, spam messages, or other unauthorized communications.
• Commercial Exploitation: Using our Services or content for unauthorized commercial purposes, resale, or redistribution without written authorization from Cafe Rio.
• Violation of Laws: Using the Website in any manner that violates applicable federal, state, or local laws, regulations, ordinances, or rules, including but not limited to the Federal Trade Commission Act (FTC Act), applicable consumer protection laws, and any applicable food and beverage regulations.
• Reverse Engineering: Attempting to reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code or underlying technology of our Website.
• Circumventing Security: Attempting to bypass, circumvent, or disable any security features, access controls, or technological measures employed by our Website.

We reserve the right to investigate and take appropriate legal action against any user who, in our sole discretion, violates these provisions, including but not limited to removing offending content, suspending or terminating accounts, and reporting violations to law enforcement authorities.

4. Intellectual Property Rights

All content, materials, and elements available on the Website and through our Services are the exclusive intellectual property of Cafe Rio or its licensors and are protected under applicable United States intellectual property laws, including copyright, trademark, trade dress, and other proprietary rights.

The following are owned exclusively by Cafe Rio:

• The Cafe Rio name, logo, brand marks, slogans, and trade dress.
• All text, graphics, photographs, illustrations, images, audio and video clips, and digital downloads on the Website.
• All menu designs, recipes, descriptions, and food presentation concepts.
• The Website's overall design, layout, structure, and user interface elements.
• All software, code, scripts, and technological elements underlying the Website.
• All promotional materials, marketing content, and advertising assets.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Website and its content solely for your personal, non-commercial use in connection with our Services. This license does not include the right to:

• Modify, adapt, translate, or create derivative works based on our content.
• Reproduce, duplicate, copy, sell, or commercially exploit any portion of the Website or its content.
• Remove or alter any copyright, trademark, or other proprietary notices contained in or on our content.
• Use any meta tags or other hidden text utilizing our name or trademarks without our express written consent.

Any unauthorized use of Cafe Rio's intellectual property may constitute an infringement of copyright, trademark, or other applicable laws, and we reserve the right to pursue all available legal remedies in such cases.

5. Payment Terms

Where our Website facilitates online ordering, catering reservations, or other paid services, the following payment terms apply:

5.1 Pricing

All prices displayed on our Website are in United States Dollars (USD) and are subject to applicable federal, state, and local sales taxes. Prices are subject to change without prior notice. The price displayed at the time of your order submission shall be the applicable price for that transaction, subject to any corrections for obvious errors.

5.2 Payment Methods

We accept various payment methods as indicated on our Website at the time of checkout, which may include major credit cards, debit cards, and other approved digital payment platforms. By providing payment information, you represent and warrant that you are authorized to use the designated payment method and authorize us to charge the applicable amount.

5.3 Order Confirmation

An order confirmation does not constitute our acceptance of an order. We reserve the right to cancel or refuse any order at our sole discretion, including but not limited to cases of pricing errors, product unavailability, or suspected fraudulent activity. In the event of an order cancellation, we will provide a full refund to the original payment method.

5.4 Refunds and Returns

Due to the perishable nature of food products, all sales are generally considered final once an order has been prepared. Refund requests will be evaluated on a case-by-case basis and are at our sole discretion. If you believe you have received an incorrect or unsatisfactory order, please contact us within a reasonable time of receipt at [email protected]. We are committed to resolving legitimate concerns in a fair and timely manner.

5.5 Promotional Codes and Discounts

Promotional codes, discount offers, and special pricing are subject to their own terms and conditions, cannot be combined unless expressly permitted, and may be subject to expiration dates and usage limitations. We reserve the right to void or refuse any promotional code obtained through unauthorized channels.

6. Disclaimers

YOUR USE OF OUR WEBSITE AND SERVICES IS AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

CAFE RIO EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.
• WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, RELIABILITY, OR AVAILABILITY OF ANY CONTENT, INFORMATION, OR MATERIALS ON THE WEBSITE.
• WARRANTIES THAT THE WEBSITE IS FREE FROM VIRUSES, MALWARE, OR OTHER HARMFUL COMPONENTS.
• WARRANTIES REGARDING THE SUITABILITY OF ANY FOOD PRODUCTS FOR INDIVIDUALS WITH SPECIFIC DIETARY RESTRICTIONS, ALLERGIES, OR MEDICAL CONDITIONS.

Some jurisdictions do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. In such cases, our warranties are limited to the minimum scope and duration permitted by applicable law.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE FEDERAL AND STATE LAW, IN NO EVENT SHALL CAFE RIO, ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, revenue, data, goodwill, or business opportunities.
• Personal injury or property damage arising from your use of our Services.
• Unauthorized access to or use of our servers and any personal information stored therein.
• Any errors or omissions in any content or materials, or any loss or damage of any kind incurred as a result of your use of any content posted, transmitted, or otherwise made available via the Website.
• Interruption or cessation of the Website or Services.
• Bugs, viruses, Trojan horses, or similar harmful elements transmitted to or through the Website by any third party.

IN NO EVENT SHALL CAFE RIO'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICES EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO CAFE RIO IN THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

THE LIMITATIONS OF LIABILITY SET FORTH IN THIS SECTION SHALL APPLY REGARDLESS OF THE THEORY OF LIABILITY (WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE) AND SHALL SURVIVE THE TERMINATION OF THESE TERMS. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY, AND IN SUCH JURISDICTIONS, LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

8. Indemnification

You agree to defend, indemnify, and hold harmless Cafe Rio, its owners, officers, directors, employees, agents, contractors, affiliates, successors, and assigns (collectively, "Indemnified Parties") from and against any and all claims, damages, losses, costs, liabilities, and expenses (including reasonable attorneys' fees and legal costs) arising out of or related to:

• Your access to or use of the Website or Services in violation of these Terms.
• Your violation of any applicable federal, state, or local law, regulation, or ordinance.
• Your infringement or alleged infringement of any third-party intellectual property rights.
• Any misrepresentation or false information provided by you to Cafe Rio or through the Website.
• Any unauthorized use of your account or access credentials.
• Any content or submissions you provide through the Website.
• Your negligent or intentional misconduct in connection with the use of our Services.
• Any dispute between you and a third party arising from or related to your use of our Services.

Cafe Rio reserves the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which event you agree to cooperate with our defense of such claim. You agree not to settle any such matter without the prior written consent of Cafe Rio. We will use reasonable efforts to notify you of any such claim, action, or proceeding upon becoming aware of it.

9. Governing Law and Jurisdiction

These Terms of Service and any disputes arising hereunder shall be governed by and construed in accordance with the laws of the United States of America and the applicable laws of the state in which Cafe Rio's primary place of business is registered, without regard to its conflict of law principles.

You agree that any legal action, suit, or proceeding arising out of or related to these Terms or your use of the Website and Services shall be brought exclusively in the appropriate federal or state courts of competent jurisdiction located in the United States. You hereby irrevocably consent to the personal jurisdiction and venue of such courts and waive any objection that such courts are an inconvenient forum.

Cafe Rio's operations are subject to applicable federal and state laws, including but not limited to:

10. Dispute Resolution

10.1 Informal Resolution

Before initiating any formal legal proceedings, you agree to first attempt to resolve any dispute informally by contacting Cafe Rio at [email protected] with a written description of your complaint and the resolution you are seeking. We will make good-faith efforts to resolve the dispute within thirty (30) calendar days of receiving your notice. If we are unable to resolve the dispute informally within this period, either party may proceed with the formal dispute resolution mechanisms described below.

10.2 Binding Arbitration

EXCEPT FOR DISPUTES THAT QUALIFY FOR SMALL CLAIMS COURT, YOU AND CAFE RIO AGREE THAT ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICES SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING INDIVIDUAL ARBITRATION, RATHER THAN IN COURT.

Arbitration shall be conducted in accordance with the Commercial Arbitration Rules of the American Arbitration Association (AAA), as modified by these Terms. The arbitration shall take place in the United States, in the jurisdiction where Cafe Rio's principal place of business is located, unless otherwise agreed by the parties. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

10.3 Class Action Waiver

YOU AND CAFE RIO AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. The arbitrator may not consolidate more than one person's claims, preside over any form of class or representative proceeding, or award class-wide relief.

10.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidential information. Additionally, disputes that qualify for small claims court may be brought in such court.

11. Term and Termination

11.1 Term

These Terms of Service shall remain in full force and effect for as long as you access or use our Website or Services, or maintain an account with Cafe Rio, whichever is longer.

11.2 Termination by You

You may terminate your use of the Website and Services at any time by ceasing to access the Website and, if applicable, requesting the deletion of your account by contacting us at [email protected].

11.3 Termination by Cafe Rio

We reserve the right, in our sole and absolute discretion, to suspend or terminate your access to the Website and Services at any time, with or without cause and with or without notice, for any of the following reasons, including but not limited to:

• Your violation of these Terms of Service or any other applicable policy.
• Fraudulent, deceptive, or illegal activities associated with your account.
• Non-payment for services rendered.
• Conduct that we determine, in our sole discretion, to be harmful to Cafe Rio, its customers, or its business interests.
• Request by law enforcement or regulatory authorities.
• Discontinuation of the Website or Services.

11.4 Effect of Termination

Upon termination, your right to use the Website and Services shall immediately cease. All provisions of these Terms that by their nature should survive termination shall remain in effect, including but not limited to the provisions on Intellectual Property Rights, Disclaimers, Limitation of Liability, Indemnification, Governing Law, and Dispute Resolution.

12. Changes to Terms

Cafe Rio reserves the right to modify, update, revise, or replace these Terms of Service at any time, in our sole discretion. When we make material changes to these Terms, we will update the "Last Updated" date at the top of this page and, where appropriate, provide notice through the Website, by email, or through other reasonable means.

Your continued use of the Website or Services following the posting of revised Terms constitutes your acceptance of such changes. We encourage you to review these Terms periodically to stay informed of any updates. If you do not agree to the modified Terms, you must discontinue your use of the Website and Services.

In the case of significant changes that materially affect your rights or obligations, we will make reasonable efforts to provide you with at least fourteen (14) days' advance notice before such changes become effective, where feasible.

13. Severability

If any provision, clause, or portion of these Terms of Service is found to be invalid, illegal, unenforceable, or void by a court of competent jurisdiction or applicable law, such provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, it shall be severed from these Terms. The remaining provisions of these Terms shall continue in full force and effect and shall not be affected or invalidated by the severance of such provision.

The failure of Cafe Rio to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision unless expressly acknowledged in writing by an authorized representative of Cafe Rio. No waiver of any term or provision shall be deemed a further or continuing waiver of such term or any other term.

14. Additional Provisions

14.1 Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices or policies published by Cafe Rio on the Website, constitute the entire agreement between you and Cafe Rio with respect to your use of the Website and Services, and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding such subject matter.

14.2 Assignment

You may not assign, transfer, or sublicense any of your rights or obligations under these Terms without the prior written consent of Cafe Rio. Cafe Rio may freely assign or transfer these Terms, in whole or in part, to any affiliate, successor, or acquirer of Cafe Rio's business or assets, without restriction.

14.3 Third-Party Links and Services

Our Website may contain links to third-party websites, services, or applications that are not owned or controlled by Cafe Rio. We have no control over and assume no responsibility for the content, privacy policies, terms of service, or practices of any third-party websites. We encourage you to review the terms and privacy policies of any third-party websites you visit. The inclusion of any link does not imply our endorsement or recommendation of the linked website.

14.4 Force Majeure

Cafe Rio shall not be liable for any delay or failure to perform its obligations under these Terms to the extent such delay or failure is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, epidemics or pandemics, government orders, strikes, civil disturbances, power outages, internet service disruptions, or other force majeure events.

14.5 Accessibility

Cafe Rio is committed to making its Website accessible to all users, including individuals with disabilities, in compliance with applicable standards under the Americans with Disabilities Act (ADA) and related accessibility guidelines. If you experience any accessibility barriers on our Website, please contact us so we can address your needs.

14.6 California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including rights to know, delete, correct, and opt out of the sale or sharing of your personal information. Please refer to our Privacy Policy for detailed information about your California privacy rights and how to exercise them.

15. Contact Information

If you have any questions, concerns, complaints, or requests regarding these Terms of Service, or if you need to contact us for any reason related to our Website or Services, please reach out to us using the following contact information: